FAQs
Got questions? We've got answers. Below you'll find the most common things people ask about FindMySKN. If you don't see what you're looking for, feel free to contact us.
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What is FindMySKN?
FindMySKN is a complexion-focused beauty tools brand designed to help you achieve smooth, flawless makeup results with pro-grade, thoughtfully crafted tools.
Where do you ship from?
All orders are shipped from the UK.
Do you ship internationally?
We currently ship within the UK. International shipping will be introduced in future — you can register your interest via our Contact page.
How long does delivery take?
Orders are typically dispatched within 1–2 working days.
Standard UK delivery usually takes 2–4 working days from dispatch.
How much is delivery?
Delivery costs are shown at checkout and may vary depending on your order size, weight, and destination.
Can I cancel or change my order?
If you need to make a change, please contact us as soon as possible.
Once an order has been packed or dispatched, we’re unable to amend it.
What is your returns policy?
For hygiene reasons, we’re unable to accept returns on opened or used beauty tools.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours so we can resolve it.
Please see our Returns Policy for more info.